Mercury Insurance has announced that it is prepared to assist policyholders affected by Hurricane Helene in the Florida Panhandle.
Brokers are advised to direct customers to report damages and losses at any time by contacting Mercury's claims hotline or by submitting claims online via the company’s website.
Kevin Quinn, vice president of auto claims at Mercury Insurance, emphasized the company’s commitment to helping customers through the recovery process after the hurricane.
"We recognize that the recovery process after a hurricane such as Helene can be a difficult and emotional time. However, the Mercury claims team is here for our Florida customers impacted by the severe weather," Quinn said.
Mercury noted that policyholders can file claims either through Mercury’s web-based app or by phone. The digital platform offers a streamlined process with clear prompts, guiding users through the claim submission. Mercury’s claims adjusters are ready to assess damage resulting from the hurricane.
For those seeking additional information about the claims process, Mercury Insurance advised brokers that it provides detailed guidance through its online claims portal.
Mercury Insurance also advises brokers to tell their clients to review their homeowners and auto insurance policies annually with their local agents to ensure appropriate coverage.
Based in Los Angeles, Mercury Insurance offers auto, homeowners, and business insurance through a workforce of nearly 4,100 employees and a network of over 6,500 independent agents across 11 states.
However, the report also notes that Helene is not a typical storm due to its large wind radius, which is expected to bring hurricane-force gusts and significant storm surge to the densely populated Tampa Bay area, as well as tropical storm-force winds across most of the Florida peninsula, Georgia, the Carolinas, Tennessee, and southern Appalachia.
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