A Jacksonville, Fla.-based property and casualty insurer will celebrate “Customer Service Week” next week to acknowledge the work its employees did to help customers impacted by Hurricane Irma.
Customer Service Week, which has been formally recognized in the United States since 1992, honors the contributions of customer service professionals to their companies.
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“With more than 216,000 customers in Florida, our service center saw call and email volumes quadruple in the days leading up to Hurricane Irma and through the weeks following the storm,” said Michael Miller, co-founder and chairman of Brightway Insurance. “It seems fitting that we celebrate Customer Service Week and the extraordinary and important work that our insurance professionals in the service center do.”
“Hurricane Irma was the most recent test of our ability to continue to provide the level of service our customers have come to expect, despite the circumstances,” said Kris Azar, Brightway’s vice president of customer experience.
The company will recognize its employees during Customer Service Week October 02-06.
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