In her new capacity, Ziegler will oversee the day-to-day operations of AXA XL’s Americas insurance business. Her responsibilities will include leading the workplace, middle office (underwriting operations), reporting and premium operations, and underwriting governance teams.
Additionally, the COO will spearhead transformation and technology initiatives throughout the region. Ziegler succeeds Jerome Itty, who will transition to an assignment with AXA Group in Europe this month.
As senior vice president of operations at CopperPoint most recently, she integrated and built enterprise infrastructure following recent acquisitions. Her prior role at Blackboard Insurance, meanwhile, involved developing broker relationships and contributing to a mid-market commercial insurance startup.
Ziegler will report to Lucy Pilko, chief executive of AXA XL Americas.
“Kathleen has an impressive track record at top insurance companies driving operational excellence, transforming large teams and business units, and fostering innovation,” Pilko noted. “With our recent restructuring to better serve our clients, Kathleen’s expertise will be particularly valuable to us.
“Kathleen will play a crucial role in this transformation by providing strategic leadership and operational expertise to ensure that our client-focused approach is seamlessly integrated into all aspects of our business. With her guidance, we’ll continue to look for ways to enhance our operational efficiency, drive innovation, and deliver exceptional value to our clients.”
Last month, AXA XL announced an overhaul of its insurance underwriting operations in the Americas. The move was aimed at aligning the business under three segments: large commercial, mid-market, and professional.
“After taking a close look at our structure, we’re making changes to our regional model to optimize how we work and how our brokers and clients work with us,” Pilko said at the time. “We’re organizing ourselves with the client in mind, giving our brokers and clients an easy access point to all product lines.”
What do you think about this story? Share your thoughts in the comments below.
