Best Construction Insurance Companies, USA |
5-Star Construction 

Claims payment/processing speed

• Understanding client emotion and building a connection
   

• Ensuring transparency
   

• Eliminating unnecessary delays

“The better a carrier can partner with their customers to make sure that there is a level setting and transparency around claims payments, then the process is much smoother,” says Beck. “If you feel like the insurance company isn’t advocating for you as the customer, that doesn’t feel good.” 

The key is creating two-way communication. 

Beck adds, “When customers don’t have that, it’s a sterile relationship. There is no incentive to sit down and say, ‘How are we going to resolve this, so everyone can come away maybe not feeling great, but good about how the process is moving.’” 

And Benson comments, “There are a few contact points that an insured has with an insurance company. That’s really the differentiator for brokers. When they evaluate a carrier or our program like ours, it should be based on how quickly do the claims people respond and how do they work with the contractor? It’s about speed and communication.” 

Both experts agree on a timeline guide of: 

• Contact from insurance company within 24 hours of claim notification 
   

• Two to three days for a representative to arrive on site 

Underwriting expertise

• Employ specialized underwriters, not generalists
   

• Adopt a segmented mindset

The difference maker here is appreciating that construction is no longer single-faceted. 

Beck explains, “It may have a transportation angle because they’ve got 350 vehicles with 50 heavy trucks, but that’s more of a transportation risk, not necessarily a construction risk. If you have an underwriter that doesn’t understand the different nuances, they may paint them with one brush. That could potentially negatively impact the cost of the insurance and/or the coverage.” 

She adds, “They must be really pushing to understand all the nuances and to not paint a customer with that one brush. They have to look at all the different risks and make sure it’s articulated correctly.” 

Value for money

• Ensuring delivery on all commitments 
   

• Including training and operational support 

Benson qualifies this category in relation to coverage. 

He says, “It’s always the best premium dollar for the coverage. You start with adequate coverages and then you evaluate the different carriers based on how much all of those coverages cost.” 

Part of creating value is delivering for clients and standing behind coverage, and if this isn’t happening, then it harms the reputation and as an effect, the value an insurer brings. 

Benson adds, “Brokers know that over time when they deal with a carrier as they build a book of business. Hopefully, they’re happy with the claim settlement because you can get a reputation at a company level for being a poor claim-settling company. The builders talk to each other a lot through their association, so that’s not a good thing.” 

Access to risk mitigation partners

• Curating a list of vendors
   

• Reducing the cost of technology adoption

Underlining market-leading initiatives, Beck comments on the need to embrace risk mitigation. 

“You can’t just rely on training because training is something you constantly do. We have launched USI PATH, which is a curated list of vendors by the major types of claims by industry vertical. The client can read through all the different technology partners that are out there to identify partners that can help proactively mitigate risk from happening, because the best claim is the one that doesn’t happen.” 

Risk mitigation is particularly important in avoiding injury, which data published by Travelers shows: 
 

These bold statistics on injury indicate that risk mitigation is a growing priority for the leading construction providers. 

Some leading insurers are now offering discounted premiums for insureds who embed technology to mitigate risk by allowing their providers access to the data.  

“I think it’s going to really resonate with clients because they’re already adopting the technology from an operational standpoint. And if they can see the value in and return on the investment right away, it’s a no brainer,” comments Beck. 

Ability to create bespoke polices

• Listing predetermined options
   

• Understanding risks and appropriate customization

Benson reveals how his firm provides options ready to be assembled to create a custom offering for an insured. 

“We have automatic coverages built in, but then we also have optional coverages that a broker can select. For example, for things like flood, earthquake, and delay of completion,” explains Benson. “That's how you tailor the individual coverages. That’s critical particularly for the more complex risks.” 

Service to brokers

• Quick turnaround
   

• Availability
   

• Supportive mindset

Not responding to emails or phone calls is a recipe for disaster. 

“It’s about having a partnership to service our customers in a manner that is about sitting at a round table instead of a square table,” comments Beck. “It facilitates things for us because we have to rely on them to execute on what we’re providing to our clients. Insurance companies have to make sure that relationship is not only there, but that it’s a cornerstone for the execution of what we need to do for our clients.” 

Online platform

• Ease of use
   

• Wide availability of policy resources
   

• Ability to still connect to a person
   

• Real-time claims updates

Beck says, “We are still a people business. Having tools and resources available to clients so that they can find insurance policies, order a certificate of insurance or look at claims – that’s great. But the advisory work and what we do with our clients face to face is still something I think they value.” 

As Benson deals with construction firms working at the part of the market with the smaller-scale projects, he highlights the case for effective online tools. 

“The brokers that are writing all the small business out there, those are the ones that almost demand a portal now, because they get the answer quick. They hit a button, get a quote and policy, then it’s on to the next one.” 

Scroll down to see the list of the USA’s best insurance construction companies this year.  

Best Construction Insurance Companies, USA | 5-Star Construction 

• AXA XL
• Berkley
• Chubb
• CNA
• Colony
• Crum & Forster
• FCCI Insurance Group
• Liberty Mutual
• Starr
• The Hartford
• Travelers
• Westchester
• Zurich