Global assistance provider Europ Assistance (EA) has launched its travel insurance offerings in New Zealand, marking the first time its services will be available to local travellers.
The move comes through a partnership with Flight Centre Travel Group (FCTG), announced on Nov. 28, 2024. The partnership will allow customers to purchase travel insurance that includes emergency assistance services through FCTG’s network of over 45 retail locations and other channels.
Europ Assistance Australia and New Zealand (EA ANZ) is spearheading the initiative, bolstering its operations by establishing a direct presence across both the North and South Islands.
EA ANZ CEO Anna Gladman said the collaboration is part of the company’s broader strategy to strengthen its role in the travel sector.
“We are thrilled to become Flight Centre Travel Group’s preferred travel insurance provider and be trusted with caring for their customers through an integrated travel offer that includes insurance,” she said.
She added that the partnership reflects the company’s focus on delivering reliable assistance and enhancing the travel experience of New Zealanders.
The partnership is designed to combine Europ Assistance’s global expertise in travel assistance with FCTG’s established retail footprint.
Head of strategic partnerships Matt Endycott emphasised the benefits for travellers.
“Leveraging Europ Assistance’s experience and capability to offer travel insurance solutions for modern travellers, this strategic partnership positions us at the forefront of the travel insurance industry,” he said.
Flight Centre global leisure CEO James Kavanagh also noted the importance of delivering value to customers, stating that the partnership would contribute to safer and more secure travel.
“We believe this is a world class travel insurance offering for protection and peace of mind, and ultimately, this will mean a better overall holiday experience for our customers,” he said.
Dana Paterson, director of customer, communications, and B2B marketing, highlighted the company’s focus on delivering reliable support to Kiwi travellers.
“Through our dedicated healthcare professionals and offices across Australia and New Zealand, as well as overseas, our team are prepared to help travellers before, during, and after their journey,” she said.
