Tower Insurance has successfully deployed digital platform provider EIS Group’s digital insurance platform less than 18 months after an extensive plan was developed.
The new business platform is part of the insurer’s digital transformation initiative to simplify its business and deliver new products and services that are tailored to its customers’ needs – particularly “digitally enabled personal and commercial motor, home, and content products within a simplified and convenient customer journey.”
“We used the information and feedback our customers gave us to develop a blueprint that laid out the way forward and the type of technology we needed to bring this to life,” Richard Harding, chief executive officer of Tower, said.
“We worked with EIS Group to make this a reality in a very short period of time, and we are now able to proactively engage with customers and provide easy to understand policies that give customers clarity and confidence about what they are covered for. We are creating a unique and empowering self-service experience that challenges current industry norms.”
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The cloud-based platform also replaces numerous legacy systems and supports quoting, policy administration, billing, claims, and customer management and engagement processes to provide customers with a fast, seamless sales and service experience.
In total, Tower deployed EIS Suite™ components PolicyCore®, BillingCore®, ClaimCore®, and CustomerCore™, and EIS DXP™ on Microsoft Azure as the foundation of the new business platform.
“Matching Tower’s aspiration to bring a next-gen experience to insurance consumers and to do it with unparalleled speed to market has been a very gratifying experience for us,” Alec Miloslavsky, chief executive officer of EIS Group, said. “We look forward to continuing to support Tower’s ambition to keep innovating and creating the future of insurance.”
