Accuro Health Insurance has made a major investment into developing a new policy administration system, working alongside Wellington-based digital technology firm Optimation.
The amount of the investment was not disclosed.
According to Accuro, shifting to the new policy administration system will further support innovation and efficiency, and allow it to provide faster and more personalised customer service.
The policy administration system is central to Accuro’s day-to-day operations, and its functions include managing policies, onboarding new members, choosing and changing plans, pricing, processing preapproval and claims, and providing services to members.
“As a not-for-profit cooperative insurer we are focussed on delivering great customer experiences for our Members and ensuring that our processes and technology enable that,” said Accuro CEO, Lance Walker. “This new system will allow us to better support our new and existing members, and future proof us so that adding new products and services and responding to changes in the market is quicker and easier.
“We have chosen to partner with Optimation as they are a local Kiwi company with excellent resources and track record, and direct experience supporting major projects in insurance, medical and financial industries.”
Walker added that, by being able to reduce manual processes, the company will be able to dedicate more valuable time to provide service to its customers.
“We are delighted that Accuro has chosen Optimation to develop their core business system,” said David Norman, general manager of Optimation New Zealand. “This is a great opportunity for Accuro to reimagine their business with a ‘digital first’ customer experience and make use of modern application development platforms to transform their business.”
