Fidelity Life is extending support to customers affected by last month’s flooding in Queenstown, Gore, and Southland by offering a special financial relief initiative.
Through the initiative, Fidelity Life customers facing financial hardships due to the flooding in parts of the South Island can apply for a temporary waiver of their premiums for an initial three-month period. This waiver can also potentially be extended for an additional three months without impacting their insurance protection.
Earlier in the year, Fidelity Life offered similar relief packages to support customers impacted by Tropical Cyclone Hale in Tairāwhiti/Gisborne.
Fidelity Life chief customer officer Peter Doherty (pictured above) said that this offer is aimed at alleviating some of the burdens placed on customers during these trying times.
“We truly feel for everyone impacted by the flooding in Queenstown, Gore and Southland. This premium relief offer is one way we can show our support to our South Island customers, and we encourage anyone who’s facing hardship as a result of this extreme weather to contact their adviser to see how we can help. We know many New Zealanders are doing it tough right now and events such as this only make the situation worse,” Doherty said.
“Maintaining insurance during these times is often crucial, so we’re also providing advisers with enhanced retention tools to help them support impacted customers, meaning more New Zealanders can remain protected if the unexpected happens,” he said.
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