Wayne Tippet, the executive general manager claims for AMI, State, and NZI, encouraged customers who are safe and out of immediate danger to reach out online or via phone to receive the necessary support.
Emergency temporary accommodation and claims lodgment are among the critical services provided.
However, due to Auckland's State of Local Emergency, the community claims hubs at Glenfield Library and the Fickling Centre had to be temporarily closed. They will reopen on Thursday, May 11.
The insurers are also working closely with the council to ensure their presence at any additional temporary community hubs that may be established in response to the storm.
Given the dynamic nature of the situation, up-to-date information regarding locations and timings will be shared through their social media channels, website, and Disaster Claims Hubs.
To expedite the claims process, AMI, State, and NZI customers are advised to assess the damage to their properties and reach out once it is safe to do so.
Making claims online is the fastest and most efficient method, but phone contact is also available. NZI customers should contact their broker directly for assistance.
The insurers have set up Disaster Claims Hubs to provide information on various issues related to storm damage, including emergency repairs, flooded carpets, evacuations, temporary accommodation, and the claims process. Customers can access the Disaster Claims Hubs through the respective links provided for each insurer.
In addition to claiming tips for damaged properties, the insurers offer guidance for those whose vehicles have been affected. It is advised not to drive a vehicle with a damaged windshield or that has been flooded.
Taking photos of the damage is crucial for the claim process. The insurers emphasize the importance of promptly notifying them about any vehicle damage to facilitate assistance, especially if temporary vehicle cover is included in the policy.
Customers are reminded to remove personal items from the vehicle if it needs to be towed and ensure it is securely locked with no keys left inside.
If any items in the car were damaged and covered by contents insurance, policyholders should inform the insurers accordingly.
