In a recent report on the resilience of New Zealand's emergency management system amid rising extreme weather events, chief ombudsman Peter Boshier highlighted the need for continuous improvement.
The report, emanating from Boshier's visits to areas severely impacted by extreme weather in the North Island earlier this year, offers insights into the nation's preparedness and response capabilities.
Boshier said his first-hand experience has provided him with a comprehensive view of the multifaceted challenges New Zealand faces in this context. He emphasised the urgency of sustaining and enhancing the nation's readiness for future events. His findings suggested that while the frequency and severity of adverse weather conditions are expected to increase, there is an opportunity to reassess and refine New Zealand's disaster management model.
The report underscores the significance of localised response strategies, particularly the decentralisation of tasks at the community level. Boshier observed the effectiveness of this approach, especially among local communities and indigenous groups, noting their adeptness in resource allocation and crisis management.
One of the central themes of the report is the crucial role of efficient communication from government bodies during emergencies.
“Disabled communities, older people and those who don’t speak English as a first language were particularly at risk when information wasn’t flowing through to them,” Boshier said.
“Isolation was incredibly difficult for people, especially in communities that were cut off for weeks or were hard to reach. Some felt abandoned. People are concerned about land categorisations, buy-backs, and insurance. The importance of clear and easily accessible disputes resolution processes was evident,” he said.
Reflecting on the response to the storms, Boshier acknowledged the dedication of those involved, despite the frustrations and challenges they faced. He also noted that his office has received approximately 80 complaints related to the storms, with more expected in the coming months. These complaints predominantly pertain to requests for official information and decisions made in this regard.
Boshier said his experience with the Canterbury earthquakes and the COVID-19 pandemic has informed his understanding of the types of complaints that arise post-disaster. He reassured those who feel unfairly treated that their grievances will be taken seriously and investigated if necessary.
While the report does not offer formal recommendations, Boshier hoped it would provide valuable insights for the government, councils, and other organisations in managing recovery efforts and preparing for future events.
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