Vero New Zealand has announced the appointment of Paul Gallop (pictured) as acting chief customer officer following predecessor Campbell Mitchell’s move to Fidelity Life as its new CEO. Suncorp Group, Mitchell’s previous firm, is the parent company of Vero Insurance.
In a news release, Gallop said that Mitchell has left the customer team in a great position to enable a seamless transition, adding that he feels privileged to step into the role while Vero looks for a permanent replacement.
Gallop brings more than 40 years of experience to the role, with the past 20 years spent at Vero managing key partnerships and relationships for the firm. As acting chief customer officer, he will continue to work with strategic brokers and corporate partners to keep growing Vero New Zealand’s revenue and customer base.
Moving forward, Gallop said that the customer team will continue on its simplification journey, modernising core technology platforms, and removing manual transactions and processes to focus on more complex customer interactions that add value.
“It is very reassuring that through this challenging environment, I’m leading a team of very experienced insurance professionals, each that are customer obsessed, climate and conduct focused and concerned about affordability and potential customer vulnerabilities,” Gallop said. “As the risks we’re insuring as a business get more complex, we need to continue making sure we are adaptive to help us better respond to changing societal and environmental factors. What we have learnt from the severe weather events over the last few years is that our priorities will continually change and as a business we need to carry on learning and understanding, whilst keeping our customers at the centre of everything we do.”
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