Gallagher Bassett (GB), New Zealand’s largest multi-line third-party claims administrator, believes that passionate people are at the heart of its organisation and are the key to its success.
GB is an industry pioneer, having brought the TPA model to New Zealand market in 1998. Its global network and extensive local resources a complete range of policy administration, claims management, and related consulting and technical services.
With its people as its greatest strength, GB makes sure to give them the best support and continuously enhance its employee proposition, earning it a spot as one of Insurance Business’ Top Insurance Employers for 2022.
According to Gaby Cook, GB’s national people and culture manager, the company focuses on diversity, equity, and inclusion initiatives, such as support for disabled athletes in the Special Olympics, as well as diversity of thought – the use of the Māori language, flexibility with work time preferences, and support for an ageing workforce.
Cook noted the different strengths and priorities of the various generations in its workforce, all of which contribute to the company’s success.
“Gen X is often outstanding in people or client situations – always willing to please – and Baby Boomers have a depth of knowledge and industry history that is great for providing context to situations,” Cook said.
“Gen Z is driven by purpose and social consciousness, which helps us to be great corporate citizens, and Millennials are extremely tech savvy and wanting to find smarter, quicker ways to do things with technology.”
Cook sad that GB’s people strategy focuses on attracting, training, and retaining outstanding employees, offering formal leadership development programs, and maintaining a great organisational culture.
This has led to a low first-year turnover rate of 6% for the past two years, and internal candidates ended up filling 34% of roles over the past 12 months. Employees had an average tenure of 4.3 years, with nearly 33% staying with GB for five years or more. The company also had an employee engagement score of 5.13 out of 6.00, 86th national percentile rank, and it had offered 65% of its employees flexible working arrangements.
“There are no second-class citizens at Gallagher Bassett,” Cook said.
