After eight years as the chair of the Insurance & Financial Services Ombudsman (
IFSO) Scheme, Dame Paula Rebstock is stepping aside and welcoming in Sue Suckling.
IFSO spokesperson
Karen Stevens said Rebstock had made an outstanding contribution to financial services, and oversaw significant change and expansion throughout her eight-year term.
“We are grateful for Dame Paula’s guidance and wish her well with her many endeavours,” Stevens said.
Rebstock is currently the chair of
ACC and the Vulnerable Children’s Board, as well as being the deputy chair of KiwiRail and on the board of directors at Auckland Transport.
Meanwhile, Stevens said Sue Suckling “brings vast commercial and leadership experience to the role, together with 25 years of public and private sector governance.”
“Sue’s leadership experience covers sectors as diverse as science and technology, international marketing, trade, innovation, arts, food processing, broadcasting, agriculture, banking, education and health,” she added.
Suckling is currently chair of ECL Group Ltd, Jacobsen Pacific Ltd, New Zealand Qualifications Authority, Callaghan Innovation, Jade Software, and Lincoln Agritech Hub. She is also a director of the Sky City Entertainment Group.
For 23 years, the IFSO Scheme has provided a free and independent service, responding to public complaints and enquiries about insurance and financial services.
“We work to provide a high quality, highly accessible dispute resolution scheme for insurance and financial service providers and their customers,” Stevens noted.
“As chair of our Commission, Sue will bring insight, wisdom, and energy. We look forward to her leadership.”
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