nib New Zealand has solidified its recognition as a super-diverse workplace with the reaffirmation of its CQ Tick accreditation from the Superdiversity Institute for Law, Policy and Business.
The renewed accreditation acknowledged nib’s commitment to improving cultural capacity (CQ) within the workplace and with its customers. It came shortly after the Superdiversity Institute released its case study of nib’s journey after being one of the first companies to receive the CQ Tick in 2017.
“Everything we do is reflective of how we’re continuing to grow our cultural competency at nib,” said CEO Rob Hennin. “From the people we hire, the policies we promote, the training we provide, the inclusive signage we place around our offices, the partnerships we form and the interactions we have with our members everyday are all critical to our success as an inclusive business.”
According to Hennin, the number of employees reporting at least a partial knowledge of Te Reo Māori has grown by 40% since 2017.
“This reflects our focus on improving cultural awareness and relationships across the business including our Māori Relationship Plan (Te Hononga), partnership with Ngati Whatua Orakei, as well as our 10-week employee Māori cultural training course,” he said.
Superdiversity Institute chair Mai Chen said nib’s CQ Tick case study demonstrates how intentional progression in cultural intelligence and capability can help to improve the performance of an organisation for its employees and customers.
“The reason why nib was chosen for this case study was because of the success of the company’s leadership in transforming the CQ of the organisation into one of the most culturally capable in New Zealand in a relatively short space of time,” Chen said. “There are measurable results (metrics/KPIs and other evidence) showing that CQ is driving the business in terms of better customer and employee outcomes.”
