Health insurer
nib has been awarded the Cultural Quotient (CQ) Tick by the Superdiversity Centre on Law, Policy and Business.
The CQ Tick is a formal certification recognising the progress that organisations are making to recognise, respect and improve cultural capability within their own structure and in terms of customer-facing practices.
“We’ve always valued cultural capability, but the CQ audit conducted by the Superdiversity Centre showed just how diverse we are, and demonstrated that we have huge potential to be a high-performing CQ company,” nib chief executive officer Rob Hennin said.
Hennin said the CQ audit revealed some interesting facts about nib as a workforce.
“For instance, we found that we have over 50 ethnicities, we speak 50 languages and almost half of us were born outside New Zealand,” he said. “We also have a high number of millennials, with 42% of our employees falling into this demographic.”
Hennin said the programme helped nib to understand future business challenges as the New Zealand market continues to reflect changing demographics within the country.
Chair of the Superdiversity Centre Mai Chen said nib was quick to recognise the potential benefits from committing to a programme to explore, identify and understand the extent to which diversity exists within their organisation, and to provide its employees with opportunities to grow and develop that diversity through training.
“Understanding the diversity that already exists within nib has enabled the company to support its employees as they develop their own potential and become even more valuable members of the nib team,” Chen said.
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