The Accident Compensation Corporation (ACC) has announced the permanent appointment of Michael Frampton (pictured above) as its deputy chief executive for service delivery.
Frampton, who has been acting in the role since September, previously served as ACC’s deputy chief executive for people and culture for two and a half years.
Megan Main, ACC’s chief executive, noted Frampton’s contribution during his time in the acting role.
"Michael has quickly gripped up the role, in particular through his understanding of healthcare systems and his grasp of the work we need to do to improve rehabilitation rates. Michael has built strong relationships throughout Service Delivery, and he brings energy, intellect and drive to the role in addition to his knowledge of ACC," Main said.
ACC’s service delivery group oversees all client-facing functions, including contact centres, client recovery, business relationships, service operations, and service support teams. Frampton’s leadership will focus on these areas as he transitions fully into the role.
The ACC is a Crown entity in New Zealand that provides no-fault injury cover to all residents and visitors. The insurer’s scheme covers children, beneficiaries, students, and retirees, as well as employed and unemployed individuals. ACC provides funding for hospital treatment, home and workplace assistance, and income support for those affected by accidents.
Earlier this year, the ACC marked its 50th anniversary by releasing its annual report detailing an increase in claims and financial challenges.
According to the report, new injury claims grew by 3.6% from the previous year, while weekly compensation claims increased by 3.9%, reaching 165,000.
In its financial results for 2023/24, ACC reported a $7.2 billion deficit, primarily due to an increase in its outstanding claims liability (OCL), which represents the estimated lifetime costs of existing claims. The OCL grew by $8.7 billion, pushing the total liability to $60.2 billion.
Despite the recorded deficit, ACC assured the public that it remains capable of meeting its obligations to clients. However, the rise in the OCL points to increasing costs that may affect future funding.
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