Insurx has expanded its offering of full-service third-party administration (TPA) for claims management in New Zealand.
According to a statement from InsurX, the new practice is headed by Kyle Mckean, who brings more than 10 years’ experience in the New Zealand market. He previously held roles such as settlement specialist, domestic earthquake senior claims consultant, and has also worked for the Earthquake Commission (EQC).
Insurx’s entire New Zealand team is based locally in Auckland, which, according to the Australia-headquartered firm, helps it understand how to get the best claims results for New Zealand clients and their customers.
“We’re excited to be launching Insurx for the New Zealand market – we like to call it ‘kiwis helping kiwis’,” said Sam Ratcliff, head of Insurx Australia. “Insurx has a unique advantage housing insurance expertise and leading edge-technology under one roof, built on a culture of a customer-first approach - to provide a great experience on every claim. With features like automated claims, live video streaming and real-time customer sentiment - our technology frees up our claims team to focus on and connect with the customer to resolve their claim.”
