The Greater Christchurch Claims Resolution Service (GCCRS) has already resolved 1,000 insurance claims from the 2010 to 2011 earthquakes, according to Greater Christchurch Regeneration Minister Megan Woods.
The GCCRS, which was set up by the government in October 2018, aims to help homeowners settle their claims by offering free facilitation and determination services as well as access to engineering, legal, and well-being support.
Since the launch, 1,870 homeowners have registered with the service – with more than half of the claims now resolved. Woods confirmed that nine out of 10 customers said they were satisfied with the service and would recommend it to others.
“Helping people get their homes fixed so they can get on with their lives is [our] priority,” Woods said.
Last year, the government also launched the Canterbury Earthquakes Insurance Tribunal and reformed the Earthquake Commission (EQC) to introduce a case management approach. It also implemented a new policy that allows owners of on-sold over-cap properties in Canterbury to apply for ex-gratia payment to repair their homes.
“[The new policy] means homeowners of properties sold after the earthquakes with hidden damage or failed repairs may be able to qualify for an ex-gratia payment to repair their homes,” Woods explained. “The payment is only available to those who apply by August 14, 2020. I encourage the owners of on-sold properties to apply now.”
“Whatever your situation, you can contact GCCRS so you will only have to deal with one person who will put you on the right pathway to resolve your claims,” Woods concluded.
