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The Accident Compensation Corporation (ACC) has announced its new client payments system is already in effect.
According to the ACC, the changes come as part of its client transformation journey and include the option for customers to tell ACC when and how they want to be paid, as well as how they want payment notifications – either by post, email or none if they prefer.
In addition, the ACC said payments can now be fast-tracked. If clients need an urgent payment, ACC said it can do so within a couple of hours if it has all the information needed.
Additionally, under the new client payments system, employers no longer need to fill out ACC03 for injured employees in most cases. ACC said it can get clients’ earnings information directly from Inland Revenue for income details.
“Each year we arrange weekly compensation for around 100,000 people and pay out over $1 billion in compensation,” ACC added. “The new system allows more customisation for you, less paperwork for employers and faster processing for us.”
Read more: ACC set to move bases – report
In April, the ACC announced it is changing the way it does business following feedback from customers and staff members. The proposed structural changes include a change for all ACC client service people, which means an increase or decrease in the number of jobs at several locations across New Zealand. At the time, ACC said these change will happen over 2019-2020.
