This initiative marks a significant advancement in the ongoing collaboration between AXA Hong Kong & Macau and the global travel service provider.
The “Trip.com Travel Smart” product line includes three distinct plans:
These options offer various levels of coverage, addressing different traveller needs.
Coverage includes medical expenses and personal accident protection up to HK$1.5 million, personal liability up to HK$2 million, as well as protection for baggage, trip delays, and cancellations due to adverse weather.
The partnership aims to simplify the travel insurance purchase process for Trip.com customers. Insurance can be added with a single click during the flight booking process on the Trip.com website or mobile app. Alternatively, customers have the option to buy the insurance separately for individual trips.
Policy management and claims submission are facilitated through AXA’s Emma by AXA app.
Adelane Mecellem, regional CEO at AXA Partners, described the collaboration as a key development in enhancing travel services.
“Our partnership with Trip.com represents a fantastic opportunity to enhance our travel offerings. This collaboration is a significant milestone and symbolises our ongoing commitment to offering the highest level of service and support to our clients. By combining our strengths, we aim to provide unparalleled support and value, ensuring the travel experiences are both seamless and enjoyable. In addition, this collaboration will enable us to leverage our collective expertise to offer advanced travel products solutions and elevate the service experience for travellers,” he said.
Zhe Wang, vice president of Trip.com, said the company was dedicated to improving travel experiences through strategic partnerships.
“At Trip.com, we are committed to providing a perfect trip and enhancing travel experiences for our customers. Through our partnership with AXA, a renowned global insurance company, we enhance our offerings by integrating a variety of insurance plan options into our one-stop travel platform. The integration ensures that our customers enjoy even greater peace of mind during their travels. Together, we are dedicated to providing top-notch solutions and creating an outstanding customer experience,” he said.
Kenneth Lai, chief general insurance officer at AXA Hong Kong & Macau, highlighted the importance of travel insurance in today’s travel landscape.
“As travel demand continues to rise, it has become clear that insurance is no longer an optional add-on service, but an essential component of a complete package for modern travellers. Through our partnership with Trip.com and access to their global customer network, we are dedicated to prioritising our customers and providing comprehensive insurance protection solutions. We look forward to deepening our collaboration with Trip.com, ensuring that our customers can enjoy a seamless travel experience with peace of mind,” he said.
Trip.com customers who purchase “Trip.com Travel Smart” will earn Trip Coins, redeemable for various travel-related purchases on the Trip.com platform, including hotels, flights, train tickets, and attractions.
AXA Hong Kong & Macau also recently teamed up with HK Express Airway to offer the airline’s customers a seamless travel insurance process with customised protection.
