The report comes after the announcement of Ping An Health’s first full-year profit, reflecting strategic growth in digital health and senior care services.
The company’s ESG roadmap, branded under its “CARE” framework, outlines priorities across four domains:
The framework supports Ping An Health’s goal of building scalable, technology-driven healthcare solutions across mainland China and regional markets.
Ping An Health’s sustainability efforts are embedded within its corporate structure, with a three-level governance model designed to align board-level oversight with day-to-day operations.
The organisation’s updated development plan sets targets for ESG compliance and tracks progress through regular internal reviews.
As part of its medical quality governance, the company formed a Pharmaceutical Quality and Safety Management Committee to oversee regulatory compliance and service standards. All employees are included in the oversight system, the firm said.
In 2024, the company launched “Ping An Medical Master,” a proprietary large-scale AI model integrated into the Ping An Doctor’s Home platform. The system, built on a multi-modal architecture, includes 12 specialised AI tools and has been deployed across multiple clinical and telehealth use cases.
According to company data, the platform achieved a 99.8% compliance rate in electronic medical record classification and full compliance for medication accuracy.
Ping An also rolled out its “Xin Yi” platform, a 24/7 AI-supported consultation service for health inquiries.
Data protection remained a focal point, with Ping An Health securing three international certifications: ISO 27001 for information security, ISO 27701 for privacy management, and ISO 27799 for medical data protection. These certifications now extend to 100% of the company’s business operations.
During the year, the company replaced its web application firewall with a domestically developed tool and upgraded its extended detection and response (XDR) platform. Internal simulations and third-party audits were conducted to assess security readiness and staff awareness.
Through its “Yilu Jianxing” campaign, Ping An Health delivered over 40 educational livestreams and hosted 29 in-person outreach events. These programs targeted increased health literacy and access to care across communities, corporate partners, and the insurance sector.
The company also continued to expand remote consultation services, which it said are designed to improve affordability and convenience for users, particularly in less accessible regions.
Commenting on future priorities, chairman and CEO Li Dou said Ping An Health will “continue to deepen its focus on technological integration, data protection, and healthcare access,” aligning its development with national health strategies and group-wide sustainability goals.
Ping An Health’s parent company, Ping An Insurance (Group) Co of China Ltd, recently received an AA ESG rating from MSCI for the third consecutive year – the highest among multi-line insurers and brokers in the Asia-Pacific region. MSCI highlighted the group’s work in human capital development, digital finance, climate adaptation, and data governance.
Aside from successfully implementing its ESG initiatives, Ping An Health reported RMB 4.81 billion in annual revenue for 2024, alongside an adjusted net profit of RMB 158 million.
Revenue from its integrated financial channel and enterprise client segments grew 17.2% year-on-year. Notably, income from senior care services surged 413.5%, and its corporate client base grew to approximately 5.81 million users, up 13%.
