Delta Underwriting has announced the appointment of Lucy Loh as Asia claims lead, effective Jan. 1.
Loh (pictured) brings over 30 years of claims management experience across various lines, including marine, work injury, property, casualty, and accident and health.
Loh’s new role will involve enhancing Delta Underwriting’s claims services, optimising processes, and collaborating with stakeholders to refine best practices. She is also expected to leverage her experience in managing networks of third-party service providers to maintain the company’s service standards.
Commenting on the leadership appointment, Eugene Cheong, managing director at Delta Underwriting, highlighted Loh’s extensive expertise in handling complex claims.
“I’m pleased to announce the appointment of Lucy Loh, Asia claims lead, who brings over 30 years of distinguished claims management experience to our team. Lucy is a highly accomplished claims professional renowned for her exceptional ability and deep technical expertise, enabling her to resolve complex challenges for our insureds,” he said.
The appointment comes after Delta Insurance Group received a PA-2 (Excellent) rating from AM Best for the third year in a row.
This rating highlights the company’s strong underwriting practices, financial stability, and ability to maintain productive relationships with brokers.
As the first managing general agent (MGA) in the Asia-Pacific region to undergo an AM Best evaluation in 2022, Delta has continued to strengthen its position through technological advancements, team expansion, and targeted market entry strategies.
AM Best said that the company’s emphasis on professional development and its consistent focus on precise risk selection have contributed to its high employee retention rate.
Kent Chaplin, CEO of Delta Insurance Group, said the recognition reflects the company’s ongoing commitment to delivering high-quality service and maintaining trusted relationships with brokers.
“Brokers trust our expertise and value our outstanding level of service. This is fundamental in building strong relationships and puts us in a unique position to continue expanding our risk offerings,” he said.
The rating agency also acknowledged Delta’s governance structure and risk management processes, emphasising the company’s strategic approach to selecting capacity providers and enhancing product offerings.
