Claims management specialist Sedgwick has released its “Forecasting 2025” report, offering insights on emerging risks and trends.
The report, based on research and client engagement, aims to help organisations prepare for evolving challenges in the year ahead. It identifies several critical focus areas for 2025, including workplace trends, regulatory compliance, disaster recovery, technological advancements, and business continuity planning.
In the workplace, the report suggests that leaders will need to address generational differences, prioritise mental health initiatives, and adopt strategies to attract, retain, and develop talent. Supporting systems to manage workplace injuries, accidents, and other crises will also remain essential.
On the topic of recalls and regulatory compliance, the report notes that strategies such as "mock recalls" will be a priority for maintaining public trust. Businesses are advised to refine communication strategies to reach diverse and segmented audiences while improving awareness and response capabilities for product recalls.
Disaster recovery planning will gain prominence as businesses prepare for the increasing frequency and intensity of extreme weather events, including droughts, floods, and storms.
Sedgwick predicts growing adoption of parametric insurance policies and innovative construction methods aligned with environmental, social, and governance (ESG) goals.
Artificial intelligence (AI) and robotics are expected to continue transforming workplace operations in 2025. The report highlights the need for businesses to manage associated risks, navigate emerging regulations, and establish effective teams to implement and maintain these technologies.
Looking ahead, Sedgwick forecasts ongoing volatility, with supply chain disruptions, cyberattacks, tariffs, and business interruptions impacting organisations. The report emphasises the importance of diversification, technology, and rapid response capabilities as tools for preparedness.
Kimberly George (pictured above), Sedgwick’s global chief brand officer, commented on the findings, noting that 2024 presented significant challenges across industries and that 2025 will likely bring more of the same.
“These predictions serve as a barometer for what’s to come, so leaders around the world can prepare accordingly,” George said.
Sedgwick said that its experts will monitor the identified trends throughout 2025 as part of the company’s broader thought leadership efforts, ensuring clients and partners remain informed of evolving risks and strategies.
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