According to a statement by the insurer, Ngan will work to enhance the company’s health offerings for customers and improve the customer experience through digital innovation. She will drive the execution of Manulife’s health strategy and provide medical leadership and physician advice for all medical-related functions and services.
“Health is a key business focus for Manulife Hong Kong and demand for protection is growing. We are investing heavily to build up our capabilities and broaden our choice of customized health solutions to serve the needs of individuals and families, employers and employees,” said Kee. “Aggie is a great addition to the health team, bringing a wealth of medical and insurance experience that will strengthen Manulife’s position as a health expert and leader in the insurance industry.”
Ngan is a licenced general practitioner and has worked in the insurance industry in the past. She also has experience in the public sector with Hong Kong’s Hospital Authority.
Manulife said that the appointment reflects its focus on its expanding health portfolio, following the establishment of a new health function earlier this year. To meet growing demand for health protection, the company has expanded its offerings, including a wider range of Voluntary Health Insurance Scheme (VHIS) and critical illness (CI) products. Its VHIS solutions accounted for 59% of all its new medical insurance business in the first half of 2020.
