Great Eastern has partnered with health technology firm Doctor Anywhere to provide various health and wellness services to the insurer’s customers, the first of which is an on-demand video consultation service with Singapore-registered doctors.
The two parties signed a memorandum of understanding on July 19, which will leverage each other’s platform, content and product resources, and respective industry expertise to meet the digital wellness needs of customers across key markets in Asia.
Beginning August 01, the first phase will provide about 40,000 insured members covered under Great Eastern’s Live Great group insurance programmes with access to on-demand video consultations through Great Eastern’s Live Great Corporate mobile app. The service will be progressively rolled out to more corporate clients over the next six months.
The remote consultation service is available 24/7 and is well suited for acute and common conditions such as fever, cough, and flu. For conditions that would require a more thorough diagnosis, patients will be referred to a clinic for a physical consultation, or a specialist as required.
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Launched in 2017, Doctor Anywhere’s team of doctors are licensed with the Singapore Medical Council (SMC). It’s part of the Licensing Experimentation and Adaptation Programme (LEAP) for telemedicine, a regulatory sandbox initiative by the Ministry of Health.
“Customers today are becoming increasingly digitally-savvy, and are looking for solutions that are quick and effective,” said Leow Yung Khee, head of group insurance of Great Eastern. “Through our partnership with Doctor Anywhere, we have broadened our group insurance programme to provide cost-effective telemedicine services that will suit our busy corporate customers. They can cut down on their travelling and waiting times at the clinic and schedule appointments to suit their convenience.”
Leow added that aside from common ailments, the service will also benefit clients who have chronic but stabilised diseases, such as diabetes and hypertension, allowing them to receive medical advice via video consultations.
