ISG Provider Lens Insurance Services 2021 report has named EXL, a data analytics and digital operations and solutions company, a leader for Life & Retirement Insurance BPO Services and Property & Casualty Insurance BPO.
ISG Provider Lens is a practitioner-led service provider powered by ISG's advisory experience and data-driven research. ISG's Research reports provide independent vendor evaluations and enterprise buying behaviour segmentation, with provider positioning based on neutral and independent research, such as quantitative data including provider surveys, product testing, and customer interviews.
The report highlighted that EXL's variety of technology leveraged to build its robust data and AI-led capabilities, as well as its extensive industry experience, drove its success across the insurance industry in 2021.
Peggy Bresnick Kendler, lead analyst and co-author of the ISG Provider Lens Insurance Services 2021 report, said EXL has shown a comprehensive understanding of the industry and the solutions needed to navigate an incredibly complex environment.
“As EXL continues to innovate, its insurance clients in Australia will reap the benefits of improved processes, AI-leveraged forecasting, and data-informed decision making,” Kendler added.
Vikas Bhalla, EVP and head of the insurance business at EXL, said the EXL team is honoured to be recognised for “pushing the envelope on innovation in the insurance space with our data-led model.”
“The insurance industry is under enormous pressure to deliver more personalized, streamlined solutions across multiple channels faster and more affordably than ever before,” Bhalla said. “The only way to deliver on rising end-customer expectations for hyper-personalized service while improving operational efficiency is to harness data to inform every business function.”
