For the third straight year, Delta Insurance Group has been awarded a PA-2 (Excellent) rating by AM Best, the international credit rating agency headquartered in New Jersey.
The rating reflects Delta’s strong underwriting capabilities, solid governance framework, financial strength, and its lasting relationships with brokers.
Delta was the first managing general agent (MGA) in the Asia-Pacific (APAC) region to undergo AM Best’s detailed evaluation back in 2022. Since then, the company has maintained a focus on underwriting precision and risk selection.
In the past year, the company has bolstered its team and made significant technological investments to support expansion into new markets and enhance broker relationships.
AM Best credited these initiatives, alongside Delta’s focus on professional development, as major contributors to the company’s strong employee retention rate over the last 10 years.
Kent Chaplin, Delta Insurance Group’s CEO, said that receiving the PA-2 (Excellent) rating for three years in a row demonstrates the team’s dedication to maintaining high standards.
“Brokers trust our expertise and value our outstanding level of service. This is fundamental in building strong relationships and puts us in a unique position to continue expanding our risk offerings,” he said.
The rating agency also praised Delta’s governance practices and internal controls, emphasising the company’s strategic approach to choosing capacity providers and improving its product offerings.
“Our commitment to excellence is unwavering, and it should reassure our stakeholders of our continued growth,” Chaplin said.
In a move to further strengthen its underwriting capabilities, Delta appointed Joleene Dawson as its new group head of underwriting, effective in June 2024.
Dawson is based in Sydney and manages the company’s underwriting strategy across its operations in New Zealand, Australia, Singapore, and other regional markets.
She joined Delta after a 13-year tenure at Chubb, where she held various leadership roles, including corporate unit manager in executive protection and property and casualty underwriting operations manager for the Australia and New Zealand (ANZ) region.
In her new role at Delta, Dawson aims to drive growth through underwriting and product innovation.
“Niche insurers like Delta are pushing the boundaries of the possible by identifying, evaluating, and underwriting new and emerging risks faced by organisations of every kind and size,” she said.
She highlighted Delta’s specialised product offerings for brokers, which include coverage for cyber risks, technology, professional indemnity, and commercial vehicle insurance for specialized fleets.
“These solutions give our brokers the ability to offer their existing customers compelling new value propositions, while further building their books by appealing to entirely new customers,” she said.
