Crawford & Company (Crawford) has rolled out a new logistics, transportation & freight division in Singapore, specifically designed to provide tailored services to insurers supporting logistics service providers and freight forwarders.
This division capitalises on Singapore’s strategic importance as a major logistics hub and aims to meet the growing demand for specialized claims handling in the region.
The team assembled by Crawford consists of experienced local loss adjusters, dedicated to managing complex claims within the logistics and transportation sectors.
Arne Eisfeld, Singapore country manager for Crawford, explained that claims in the logistics industry can often be complex, especially when multiple service agreements and parties are involved. Claims might range from property damage in logistics warehouses to liability claims involving freight forwarders and comprehensive general liability policies.
“Our team, which includes experienced adjusters with both non-marine and marine claims backgrounds, is well placed to assist,” he added.
The division is led by seasoned loss adjuster Dan Yeo (pictured), who brings over 30 years of experience in marine claims and loss adjusting.
Commenting on the new division, Yeo highlighted the need for deep industry-specific knowledge in handling claims in this sector.
“Having a solid understanding of the insureds’ business is key to best practice loss adjusting services in this very specialised sector,” he said.
He further noted that the logistics landscape has become more complex, driven by the outsourcing of services and the integration of global supply chain technologies.
“Claims that arise require quite specific expertise. The risk and insurance community needs a team of experts with the industry focus to evaluate and assess damages under extreme conditions,” Yeo said.
Eisfeld emphasised that Crawford formed this specialised team in response to client needs for more focused claims expertise in the marine and transportation industries.
“These types of claims are not for general adjusters; they require certain expertise by adjusters who specialise in the marine and transportation industries and beyond,” he said.
The Singapore team has a collective 85 years of experience, including co-director Jackson Yeo and other key members such as Luo Guo Liang, Eunice Jang, and Cirilo Cabesas.
In addition to launching its new division, Crawford has been named one of the top insurance companies to work for in Asia by Insurance Business Asia.
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