Online motor and travel insurer Budget Direct Insurance has received the Feefo Platinum Trusted Service Award for the fifth consecutive year.
This award, an independent recognition of excellence, is given to businesses that deliver a superior customer experience consistently.
The award was secured following feedback from nearly 9,000 Budget Direct customers on Feefo, an independent reviews platform, where the company achieved an average rating of 4.7 out of 5.
Feefo's verification process ensures that all customer reviews are genuine, reinforcing the credibility of the recognition. To qualify for the Platinum award, businesses must maintain a Gold standard for three successive years.
Since its inception in 2016, Budget Direct has consistently earned top customer reviews on Feefo.
“We're delighted to receive a Platinum Trusted Service Award from Feefo,” said Simon Birch, CEO of Budget Direct. “Keeping our customers happy is our priority, so the fact this award is based on feedback from real customers gives us confidence we're providing an exceptional level of service whilst at the same time offering real value. Our customers can rest assured they're getting much more for less with us. The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand, and deliver what our customers want.”
Feefo CEO Tony Wheble extended congratulations to Budget Direct, noting the importance of exceptional customer service, especially during times of economic uncertainty.
“With customers continuing to build resilience in a time of economic uncertainty, we're delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer,” he said. “The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Budget Direct Insurance for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
In other news, Budget Direct recently launched an initiative to cover the full 9% GST on new car and motorcycle insurance policies purchased online.
