Independent broker
Thomas Carroll has partnered with Auto Legal Protection Services (ALPS) in a three-year deal to provide new coverage and improved services to 7,500 motor insurance clients.
The partnership with ALPS is expected to bring additional benefits to the broker’s clients, including a standard seven-day replacement vehicle cover that will remain valid even if the accident was the policyholder’s fault.
Clients can also get a comprehensive motor legal expenses policy with an indemnity limit up to £100,000 and cover for motor prosecutions defence and motor contracts disputes.
Other benefits include a 24/7 claims reporting line, free legal advice and access to a nationwide network of over 600 approved repairers with a lifetime repair guarantee.
ALPS will be supporting Thomas Carroll with a designated team of claims handlers. It will also set up a bespoke management information package allowing the broker to monitor the service.
“We have every confidence that ALPS will deliver a fantastic service to our clients as well as providing significant additional benefits which bring added value to Thomas Carroll’s overall claims promise,” said Helen Love, head of claims at the brokerage firm.
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