It’s happened again – what was widely considered the ultimate nightmare for insurance brokers has now become a recurring bad dream, as SSP Worldwide appears to have suffered another service outage.
According to social media reports, sourced by
Computer Weekly, users of the insurance software house’s service have not been able to log into the system since this morning (November 10) – with no indication as to when they will be back online.
The blow comes barely two months after an initial power outage on August 26 that saw around 300 insurance brokers struggling to trade for a two-week period.
Among the social media tweets reported on by
Computer Weekly were:
“No system all morning and promised update is late,” said one broker. “Once is unfortunate, but twice is crossing a line and completely unacceptable.”
“I wonder how long we will be off for this time? Has anyone got back in yet?” another tweeted.
SSP has confirmed the outage in a statement and commented that it is working on restoring services to brokers who have been affected.
“We are aware of a disruption to service affecting our Pure Broking customers today, and we’re working to resolve the problem. We are keeping our customers up to date with progress,” a company spokesperson said in a statement to the publication.
No details have yet been made available as to the number of insurance brokers affected or when the downtime will end.
We’ll bring you more on this story as it becomes available but would also welcome your comments below as to your experiences.
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