Insurance brokers started the week on Monday fuming over yet another service outage that hit insurance software provider SSP Worldwide.
On social media, SSP confirmed that its system suffered connectivity issues for the second time in less than a week.
“Apologies for the disruption to service today,” SSP announced on Twitter. “All Pure Broking and related apps are now fully restored.”
“Some customers may be experiencing connectivity issues with Pure Broking this morning,” the software provider also said on Monday.
Following the service outage, SSP advised users to check its online customer portal for updates.
Brokers took to Twitter to complain that they were unable to access the SSP platform.
“We are unable to log in. Again. The service desk cannot provide any useful information. Please provide a timescale urgently,” tweeted David Charles Insurance Brokers. The firm later said that the issue had been resolved.
Brokerage Harvey Pettitt & Partners tweeted: “Another day, another system fault. Come on @SSP_Worldwide can we have a month where the system works faultlessly?”
“Another week, another SSP failure,” tweeted Trelawney Insurance. Specialist brokerage Direct Contractors UK echoed: “Another week = Another issue with Pure Broking.”
Jon Newall, managing director of Lockyers Insurance, also tweeted: “Really feel for brokers still on the SSP system. The disruption must be costing them a fortune.”
Just last Thursday, SSP suffered a service outage barely two months after an initial power outage on August 26 that saw around 300 insurance brokers struggling to trade for a two-week period.
Officials of the insurance software house met with brokers on October 10 to discuss measures that the company has adopted to avoid more outages in the future.
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