A year after a three-week system outage disrupted the operations of a number of Kiwi brokers, an insurance technology solutions provider has announced a new development that will assure consumers that a similar incident will not happen again.
SSP has announced that it has successfully completed the migration of its NZ broker customers to local data hosting system Interactive, designed specifically to provide significantly higher levels of service.
SSP inked the contract with Interactive at the end of 2016 following the outage at the UK data centre which also impacted SSP's NZ broking clients. The hosting system also provides multiple high availability data centres in Australia.
Speaking about the new hosting system, SSP New Zealand manager
Samuel Finkle said: “Test environments were created for every customer to mitigate any potential concerns following the outage last year.
“Following the Solihull outage last year it was decided to migrate all our broking customers to our local hosting partner, which also hosts our non-broking customers in the region, as we are confident it is able to meet the demands of today’s insurance market.
“All our customers in New Zealand are now hosted on the Interactive data centre, which we believe has the levels of resilience needed to avoid potential major outages going forward,” Finkle said.
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