QBE has announced that Jon Fox will become executive general manager of claims for the Australia and New Zealand arm of the business.
Fox had been in the interim EGM position since September, previously having led the Elders Insurance Division.
Throughout his career, Fox has worked extensively in claims having previously held positions with GIO,
Suncorp and AMP General and, during his time at Elders, led the formation of the national claims function of the firm.
“During his time as interim EGM of Claims, Jon has taken steps to improve our claims performance and is reinvigorating our claims management approach,” Pat Regan, CEO of Australia and New Zealand operations at QBE said.
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In 2016, the insurer experienced what Regan called “an unacceptable increase” in attritional claims, with the New South Wales CTP scheme, increased claims in trade credit, and premium pricing pressures all making an impact.
In its last set of results, the insurer announced a 340 basis point improvement in its attritional claims ratio, as the business looks to make $200 million of claims savings by 2018.
The insurer also announced that Andrew Corbett would become general manager of Elders Insurance, an Australian branch of the business.
Both roles are effective immediately.
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