The Insurance and Financial Services Ombudsman (
IFSO) scheme is seeing increasing earthquake repair issues.
The insurance ombudsman is dealing with higher numbers of repair-related claims for the Canterbury earthquakes, as compared to the early days after the event when a lot of complaints were about temporary accommodation and loss of rent.
“We’re seeing a slight change,” Virginia Douglas, the scheme’s business development manager, told
Fairfax Media.
Repair issues comprise 4% of all Canterbury earthquake-related claims to the ombudsman.
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Many Kiwis have also inquired about cash settlements and what Douglas called the “last bits in claims.”
“The [remaining] claims that we’re investigating in Canterbury are very complex,” she said.
Since 2011, the scheme has received 1,821 Canterbury earthquake-related claims inquiries, 192 of which have been investigated.
Between 2011 and February 2017, 33% of all complaints to the IFSO scheme were also settled, upheld, or partly upheld,
Fairfax reported.
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