For the second consecutive year, The Co-operators’ auto insurance business has been awarded three times for its outstanding customer service.
The insurer was conferred the 2017 J.D. Power Canada awards for Canadian Auto Insurance Customer Satisfaction in three regions: the Atlantic, Ontario, and Alberta – this is the second time the company has won in all three areas.
“Our performance in this year’s J.D. Power study is indicative of the high level of customer satisfaction that we have across Canada,” said The Co-operators president and CEO Rob Wesseling. “We’re proud of these results as they strongly position us as an industry leader in client engagement. We plan to use the information gathered from the surveys to continue to improve our relationships with our clients.”
The J.D. Power study determines winners by gauging five factors: non-claim interaction, billing and payment, policy offerings, claims and price. According to a release, The Co-operators received top scores in the non-claim interaction and policy offerings categories in each of the three regions it dominated in, while ranking highly for the rest of the remaining categories.
The Co-operators claims that it uses the results of previous J.D. Power reports to “focus on specific areas to enhance customer service and satisfaction, producing positive results.”
