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Age: 28
Travis Dale is described as a natural born leader and an innovative and strategic thinker, who possesses a wonderful ability to develop strong teams to drive positive outcomes for the business. Ten years ago, he joined Claim Central, a claims management service provider that was recently named by the AFR as the eighth most innovative company in Australia. Today, Dale is responsible for all aspects of onshore and offshore operational performance, continuous improvement, strategic projects and the P&L budget across all Claim Central Consolidated businesses, working with key service leaders. He played an instrumental role in the development and implementation of the organisation’s world-first digital claims management solution, ClaimLogik, as well as enhancements to the platform. His key achievements to date also include the development of Claim Central’s Lifecycle tracker – a single source of truth for its cycle time performance – and the co-development of a refreshed business strategy, which has seen improving operational efficiency and set the organisation apart from competitors with market-leading claims turnaround times. His overarching career goal is to see Claim Central Consolidated recognised as an innovative and progressive thought leader in the insurance industry.
