A disgruntled Australian celebrity has taken to Twitter her beef with a CTP insurer over an 'ad' which she almost mistook for an actual bill.
In a tweet to her 261,000 followers, comedian, actress, and YouTube star Natalie Tran said she received an offer from AAMI to switch a CTP green slip.
Tran posted a photo of the offer from AAMI with the caption: “Here’s an “ad” sent to me by @AAMI FOR A CAR MY PARTNER OWNS (NOT ME) that looks EXACTLY like a bill. This is a poor and disgusting practise,” News Corp Australia reported.
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To AAMI, she asked on Twitter: “How is this legal? People must be unknowingly paying bills that are ads. There’s a due date and everything. F**k this.”
Tran said she “was about to pay” the notice which she saw as a bill. She also said the notice is “an ugly way to advertise.”
In her post, Tran explained that she did not own the car the offer was for, and her partner doesn't currently use AAMI for his CTP insurance.
“It’s a case of not so lucky your with AAMI,” Tom Godfrey, consumer group CHOICE spokesman, told News Corp Australia.
“If you received one of these documents you would be forgiven for thinking the insurer was trying to drive home a rort,” he said. “As a rule, when your current insurer sends you a renewal notice it should be a green light to shop around for a better deal.”
In a statement issued to the news agency, an AAMI spokesman said the offer is sent to existing AAMI customers in the form of a regulator-approved policy notice (or green slip) to streamline the process of acquiring CTP insurance.
He added that the letter's opening paragraph states that the offer is sent to AAMI comprehensive or CTP motor insurance customers to switch to their CTP insurance.
“The offer to switch includes a personalised CTP quote in the form of a Green Slip. It is sent when their vehicle registration is due,” he said.
Speaking about the notice's design, he said it has been approved by State Insurance Regulatory Authority (SIRA) and is the official certificate used for all AAMI CTP green slips.
“This is done to make things easier for customers. If the offer was in a different design (i.e. not a valid Green Slip), the customer would have to go through the additional step of requesting a new CTP policy be created,” he told News Corp Australia. “We have been sending out notices like this for many years as a service to our valued customers. We are not aware of any similar customer complaints received during this time.”
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